Please allow 5 working days for production of your order during our busy periods. (If you need quickly, please call us on 01387 740685 to see if we help)
- Production days: Monday - Friday
- We do not dispatch on Saturdays or Sundays
- We cannot dispatch by courier or by Royal Mail Special Delivery on a Friday for guaranteed Next Day delivery.
Standard delivery within the UK is by the Royal Mail Signed For (Signature required at delivery) for orders up to 2kg and by tracked courier for orders up to 15kg. On Checkout you will be able to select the service which you feel is most appropriate.
Charges are calculated on the combined weight of the items in your Shopping Cart plus an allowance for packaging.
Please note that the tracked courier service is not a guaranteed next day service, however, our courier's aim to deliver within 1 to 2 days (3 - 5 days for remote areas such as the Highlands & Islands)
Delivery times are approximate and no liability whatsoever is accepted in respect of late deliveries.
Free delivery within the UK is Royal Mail 2nd Class Signed For (Signature required at delivery) for orders up to 2kg and by tracked courier for orders up to 15kg.
******* We use services which require a signature and if we are requested to place comments on parcels such as Leave in Porch, Leave at Back Door. etc. we will do so, but please be aware that we will not accept any responsibility should your package go missing after delivery has been made.
What to do if you have missed your delivery. (taken from Royal Mail website)
Received a 'Something for you' card? Arrange to have your item redelivered
Sometimes we can’t deliver an item to you because nobody was there to sign for it, or if it was too big for your letterbox. We know you can’t always get to your local delivery office to collect it, so we are happy to make a Redelivery:
- free to your own address
- free to another address in your postcode area
- or for a small fee - to your local Post Office® branch
How to Collect a Missing Delivery
"If nobody was in when we attempted to deliver something to your address, we’ll leave a red 'something for you' card. The card explains why we couldn’t deliver and shows how you can collect your item or arrange a Redelivery.
We'll also leave a red card if we've left it with a neighbour, or in your Safeplace.
How to collect my item
The fastest way to get your item is to collect it from your local Customer Service Point (CSP). Your card will give details of where this is and the opening hours. It will also tell you how long to wait before trying to collect. Find the CSP for your postcode."